Customization Solution
To ensure that customized products accurately match customer needs and are delivered on time, a comprehensive process is followed: “Needs Communication – Solution Design – Sample Confirmation – Mass Production – Inspection and Delivery – After-Sales Support,” as detailed below
Production Bases
- Production Bases: 2
- Gongdong OMC, located in Huizhou, Guangdong
- Sichuan OMC, located in Hongya, Sichuan
- Factory Area: 15,000 square meters.
Customization Process
Needs Communication
In-depth communication with the customer to clarify customized requirements such as application scenarios (indoor/outdoor, high-density/conventional cabling, strong interference/normal environment), transmission distance, rate requirements, performance indicators, structural dimensions, and packaging. A needs list is created, and a customization agreement is signed after confirmation.
Solution Design
Based on the needs list and industry standards, a customized solution is designed, specifying details such as fiber optic cable type, length, sheath material, and performance parameters. Solution drawings and technical parameter sheets are produced and submitted to the customer for review and confirmation.
Sample Confirmation
Based on the approved solution, 1-3 samples are produced and submitted to the customer for on-site testing to confirm whether the sample’s transmission performance, structural dimensions, etc., meet the requirements. Adjustments and optimizations are made based on customer feedback until the sample is deemed satisfactory.
Mass Production
After sample confirmation, mass production begins. Strict adherence to the solution requirements and industry standards is maintained, controlling every detail of the production process (fiber optic cutting, sheath extrusion, label printing, etc.) to ensure product consistency.
Inspection and Delivery
After mass production, a full inspection is conducted (insertion loss, return loss, appearance quality, dimensional accuracy, etc.). An inspection report is issued. Upon passing inspection, the product is packaged and delivered according to customer requirements, along with product certificates, user manuals, and other necessary documents.
After-Sales Support
Professional after-sales technical support is provided to answer customer questions during installation and use. For product quality issues, returns, exchanges, and repairs are provided according to the agreement to ensure normal customer use.
Technical Support
The company has a professional technical team to provide customers with comprehensive technical support throughout the entire process. From product selection, solution design, and parameter confirmation to on-site installation guidance, welding testing, and troubleshooting, we provide professional responses and solutions. We support 24/7 online consultation to promptly handle various issues related to product application, system matching, and construction techniques, ensuring stable, efficient, and safe project operation. We also provide supporting services such as product technical data, test reports, and technical training to safeguard our customers throughout the entire process.
Product Certification
Our products have passed ISO 9001 Quality Management System Certification, ISO 45001 Occupational Health and Safety Management System Certification, ISO 14001 Environmental Management System Certification, RoHS (Restricted Substances), CE (EU Market Access), and REACH compliance certifications.
Production Lines
- Indoor Optical Cable Production Lines: 16 lines
- Outdoor Optical Cable Production Lines: 16 lines Optical Cable
- Capacity: 200 million cores/km per year.
- Conventional Patch Cord/Piglet Production Lines: 6 lines, 110 workers, approximately 80,000 terminators per day.
- MPO Production Lines: 10 lines, 120 workers, approximately 20,000 terminators per day.
Testing Laboratory
Utilizing precision equipment and rigorous processes, we conduct comprehensive testing including bending, tensile strength, temperature and humidity, salt spray, weathering resistance, and flame retardancy. Data-driven testing safeguards product quality and safety, providing a reliable barrier for every delivery.
Pre-sales and After-Sales Services
Pre-sales Service
A professional technical team provides one-on-one support, offering services such as fiber optic cable selection, solution design, parameter optimization, and sample testing based on different application scenarios such as communication engineering, data centers, security monitoring, and power communication. Quotations, qualification documents, and production delivery dates are provided quickly. Full cooperation is provided throughout the project’s early planning and technical communication, offering reliable support for project implementation.
After-sales service
All products strictly adhere to national standards and come with formal warranties and quality certificates. We have established a rapid response service system with 24/7 technical support to promptly resolve issues related to laying, welding, and use. We provide on-site construction guidance, technical training, and regular follow-up visits. Non-human-caused quality issues are handled free of charge during the warranty period, and lifetime technical service and cost-based maintenance are provided after the warranty period.
