{"id":5394,"date":"2023-05-25T19:05:58","date_gmt":"2023-05-25T11:05:58","guid":{"rendered":"https:\/\/www.omccable.com\/?page_id=5394"},"modified":"2026-04-17T13:52:37","modified_gmt":"2026-04-17T05:52:37","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.omccable.com\/es\/faq\/","title":{"rendered":"PREGUNTAS FRECUENTES"},"content":{"rendered":"\t\t
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FAQ<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t
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Product Selection & Certification<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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These mainly include:
\u2460 Order quantity and degree of customization;
\u2461 Supply of upstream raw materials (such as optical fiber preforms);
\u2462 Current factory capacity;
\u2463 Logistics distance and customs clearance efficiency (for export orders).<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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Our products have passed ISO 9001 Quality Management System Certification, ISO 45001 Occupational Health and Safety Management System Certification, ISO 14001 Environmental Management System Certification, RoHS (Restricted Substances), CE (EU Market Access), REACH Compliance Mark, and other authoritative certifications.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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Of course. We will proactively provide copies of relevant product certification certificates and third-party test reports (such as insertion loss, tensile strength, and other test data) after order confirmation. We can also provide English versions of these documents upon customer request.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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  • Single-mode fiber (such as G.652D, G.657A1) is suitable for long-distance, high-speed transmission (such as metropolitan area networks, data center interconnection).<\/li>
  • Multimode fiber (such as OM3, OM4) is more suitable for short-distance, high-density scenarios (such as internal cabling in computer rooms), with lower cost and easier construction.<\/li><\/ul><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t
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    The core count should be selected based on current bandwidth requirements and future expansion plans, with a common range of 2-288 cores. In terms of structure, a tight-buffered structure is preferred for indoor environments, while loose-tube stranded (such as GYTA) or armored (such as GYTS) structures are recommended for outdoor overhead\/duct scenarios to improve mechanical protection.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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    1. LSZH (Low Smoke Halogen-Free): Suitable for densely populated indoor locations (such as data centers, office buildings), producing less smoke and lower toxicity during combustion, meeting fire safety requirements.<\/li>
    2. PE (Polyethylene): Highly weather-resistant, mainly used for outdoor overhead or direct-buried optical cables.<\/li>
    3. PVC (Polyvinyl Chloride): Lower cost, commonly used for indoor non-critical area wiring, but releases toxic fumes when burned.<\/li><\/ol><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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      Order Status<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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      Your order number is included in the email order confirmation with an automatic link to the Order Status OMC. When you order by phone a partner will give your order number. It's a good idea to save your email order confirmation or write down the number for future reference. If you forget or lose your order number can be obtained by contacting the Customer Service Centre by email to or calling +86-755-23776806 or live chat.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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      Once an order you have placed for delivery has been processed, you will receive a confirmation via email. The confirmation will contain the expected delivery date, your shipping address, your order number and any other changes to your order.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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      To check the delivery status of your order, please log in your account and on \"track an order\" page you can track your order conveniently or you can contact us directly for status.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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      Your Order history will be kept forever<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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      In the business hour, we will deal with your order immediately. We will inform you the lead time and shipping method, and make confirmation with you for some information we needed for shipping. Otherwise you will be waiting for one business day or one-and-half a day to deal with your business.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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      Purchaseing<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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      Yes, OEM\/ODM is available. Just send us the item specs, please.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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      Welcome! You could visit our company any time. Please let us know in advance.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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      Buy in large quantities and you can save even more. Simply call +86-755-23776806 or Live Chat or email to sales@omcftth.com for a volume discount.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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      Yes, within 24hours you can delete and you can add anytime, we will send email or call you to confirm your order before shipping.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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      Immediately call +86-755-23776806 or live chat with us or email us. Most orders are transmitted almost immediately to our factory and may not be able to cancel your order, please let us know as soon as possible.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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      Absolutely, We will try our best to satisfy all our customers' needs as we are a very famous manufacturer and supplier of fiber optic products in China, and there are many products we have but not listed on the website. Simply contact one of our experienced sales staff and can help you get the product you need a special order.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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      Yes, we do. We ship worldwide.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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      Returns<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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      \n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\tHow can I return some of what I have ordered?<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
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      Simply call +86-755-23776806 or Live Chat or email to sales@omcftth.com<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\tWho will be responsible for the return shipping cost?<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
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      The return shipping cost must be paid by the buyer. Please note: No matter for any reason, buyers should pay shipping charges to return the unsatisfied goods and no matter for exchange or refund, buyers should send our products first. After receiving the returned item (s), we will process the refund or exchange immediately.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\tIf I receive an order discrepancy, what should I prepare for the return?<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
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      If you receive damaged items \/ wrong or missing in your order, please contact our Customer Service Department within 7 days from the delivery date. Certain information may be required for the verification of:
      \u2022 Picture Package on \/ box
      \u2022 Photo of the packing
      \u2022 Photo of the damage \/ incorrect items customers can send the information above to sales@omcftth.com.
      A representative will review the order and respond within 24 hours<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\tWhat's OMC's Agent policy?<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
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      Our customers are very welcome to be our agent or distributor in their Country.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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      Still have questions? Contact the OMC professional team now!<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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